Privacy Policy
Introduction
At ChengfengGlass, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, contact us, request quotations, place orders, or otherwise interact with our services.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
Company Information
This website is operated by:
Guangzhou Chengfeng Brother Industrial Co.,Ltd
Website: www.chengfengglass.com
Email: sales@chengfengglass.com
For any questions regarding this Privacy Policy or our data practices, please contact us using the details above.
Information We Collect
We may collect the following categories of information:
Business Information
- Company name
- Business address
- Industry information
- Job title and department
Contact Information
- Name
- Email address
- Telephone number
- Shipping and billing information
Inquiry and Communication Information
- Information submitted through contact forms
- RFQ (Request for Quotation) submissions
- Email correspondence
- Customer service communications
Transaction Information
- Order details
- Product specifications and customization requests
- Payment and billing information
- Shipping and delivery information
Technical Information
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
- Referring websites
Marketing and Analytics Information
- Marketing preferences
- Newsletter subscriptions
- Interactions with our marketing communications
- Website engagement data
How We Collect Information
We collect information through:
- Contact forms on our website
- RFQ and quotation request forms
- Email communications
- Telephone or messaging communications
- Website cookies and tracking technologies
- Business transactions and order processing
- Marketing and promotional activities
How We Use Your Information
We use your information to:
- Respond to inquiries and quotation requests
- Process and fulfill orders
- Provide customer support
- Manage business relationships
- Improve our products and services
- Improve website functionality and user experience
- Send service-related communications
- Send marketing communications where permitted by law
- Detect and prevent fraud or unauthorized activities
- Comply with legal and regulatory obligations
Legal Basis for Processing Personal Information
Where required by applicable data protection laws, including the General Data Protection Regulation (GDPR), we process personal information based on one or more of the following legal grounds:
- Your consent
- The performance of a contract or steps taken prior to entering into a contract
- Compliance with legal obligations
- Our legitimate business interests, provided such interests do not override your rights and freedoms
Cookies and Tracking Technologies
We use cookies and similar technologies to improve website performance and enhance user experience.
Cookies may include:
Essential Cookies
Required for website functionality and security.
Analytics Cookies
Used to understand website traffic and visitor behavior.
Functional Cookies
Used to remember preferences and improve user experience.
Marketing Cookies
Used to deliver relevant marketing content and measure advertising effectiveness.
You may control or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
We may use third-party analytics and advertising services, including but not limited to:
- Google Analytics
- Google Ads
- Meta Pixel
These services may collect information in accordance with their own privacy policies.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information.
We may share information with:
Service Providers
Trusted third-party providers that assist with:
- Website hosting
- Payment processing
- Order fulfillment
- Shipping and logistics
- Customer relationship management
- Email communication and marketing
- Analytics services
These providers are authorized to process information only as necessary to perform services on our behalf.
Legal Requirements
We may disclose information where required by:
- Applicable laws and regulations
- Court orders or legal proceedings
- Government authorities
- Protection of our legal rights, property, or safety
International Data Transfers
As an international business, your information may be transferred to, stored, or processed in countries outside your country of residence.
Where required by law, we implemen